John "pearljammer" Turner is one of Full Tilt's red pros who found out the hard way that Full Tilt is hugely lacking when it comes to customer support.
On Tuesday 5th January, John Turner's girlfriend XTraCey was found playing at the NL5000 tables intentionally losing every hand.
"I’m pissed," Turner said on the PocketFives.com. "I'm a red pro and have no way of getting in touch with anyone at support while I watch all 30k (of my money for the record since I back her) that I have on her account pissed away."
The following is an extract from the chat at a table while the hacker was dumping the money:
Jon Turner (Observer): PLEASE HELP
Jon Turner (Observer): FULT TILT PLEASE HELP
XTraCey: good job jon turner
Jon Turner (Observer): I NEED SUPPORT NOW
Jon Turner (Observer): XTRACEY'S ACCT HACKED OBV
Jon Turner (Observer): PLEASE HELP!
XTraCey: this is all your fault
Jon Turner (Observer): what u mean it's my fault?
XTraCey: i was up 10k
XTraCey: losing it all for u
XTraCey: bud
XTraCey: ur gonna lose this girl 30k
jacmans36 (Observer): jon i think you got it right
Jon Turner (Observer): YOU COULD GO KILL YOURSELF
XTraCey: u shold say sorry
Jon Turner (Observer): first change password back
Jon Turner (Observer): obv lol
Jon Turner (Observer): this is fking retarded
XTraCey: ya your a retard
XTraCey: and john turner is the man
TurTurow77 (Observer): tilt
XTraCey: john turner is the man
oldsock (Observer): e-mail ftp
XTraCey: its all gone
XTraCey: don worry about it
The motives of the hacker are unclear – they even lost XTraCey all of her FTPs by registering in multiple 2,500FTP satellites.



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